Return terms are not yet finalized
No products are sold through preview checkout. The owner must approve and publish return eligibility, the return window, condition requirements, treatment of personalized products, refund timing, and responsibility for shipping costs before opening live sales.
Contact us before sending anything back
Call 416-834-6560 or use the online enquiry form when enabled. Do not post an item to the correspondence address without instructions. Once live, provide your order reference and a short description of the issue.
Damaged or incorrect orders
Once live orders are accepted, report any damaged or incorrect item promptly so the seller can review the issue. Photographs may be requested, but never share card details or sensitive personal information in a message.
Personalized pieces
The owner must state clearly whether and when a personalized piece can be cancelled, changed, or returned. This page does not introduce an unapproved “final sale” rule.
Taking care of a keepsake
Follow the care instructions provided with the actual product. Until materials and construction are approved, no product-specific cleaning or durability promises are made.